At DGuar-dino, customer satisfaction is our top priority. We strive to ensure that you enjoy your experience with our products. If, for any reason, you are not fully satisfied with your purchase, please review our refund and returns policy below:
Refund Eligibility
- Digital Products:
- Due to the nature of digital goods, we offer refunds only in the following cases:
- The product was not delivered or is inaccessible after purchase.
- The product contains major defects or is not as described.
- Due to the nature of digital goods, we offer refunds only in the following cases:
- Non-Refundable Situations:
- Change of mind after purchase.
- Issues due to technical difficulties unrelated to the product (e.g., device incompatibility).
Refund Process
- Submit your refund request within 14 days of purchase by contacting us,
- Include the following details in your request:
- Order number.
- Description of the issue.
- Any supporting evidence (e.g., screenshots).
- Refunds, if approved, will be processed within 7-10 business days to your original payment method.
Exchange Policy
If you are unsatisfied with a product but do not qualify for a refund, we may offer an exchange for a similar product of equal value. Please contact us to discuss available options.